Terms and Conditions

1. Introduction

Welcome to Nature Holidays Travel (“we”, “us”, “our”). By accessing or using https://natureholidaystravel.com/ (“the Website”), you agree to these Terms & Conditions (the “Terms”). If you disagree with any part, please do not use the Website or our services.

2. Company Information

Nature Holidays Travel
Registered Address: Jassa Ram Rd, Haridwar, Uttarakhand 249401 – INDIA
Contact: natureholidaystravel@gmail.com, +91 – 9873466790 | 98113 67136
Status: Responsible Travel Agency licensed in India

3. Scope of Services

We organize and provide travel-related services, including:

  • Community tourism

  • Pilgrimage (e.g., Char Dham Yatra by car & helicopter)

  • Adventure, wildlife, and eco-tours

  • Local sightseeing (Haridwar, Rishikesh, Mussoorie, Dehradun)

  • Tree trekking, jungle camping, bungee jumping, rafting, mountain biking, and more
    Transportation is via our owned fleet: AC sedans, Innova/Crysta, tempo-travelers, and coaches.

4. Bookings and Reservations

  • To book, you must complete an online/in-person form, provide valid IDs (per Indian law), and pay applicable fees (advance or full).

  • Booking is confirmed only when we send you a written confirmation.

  • Prices are based on current market conditions and may change until booked.

5. Payment Terms

  • We accept [e.g. bank transfers, UPI, credit card, debit card, NET banking].

  • Full payment may be required before the trip departure date.

  • Failure to pay timely may result in cancellation without a refund.

6. Cancellation & Refund Policy

  • Cancellation by Customer:

    • Full refund minus administration fee if canceled ≥30 days before departure.

    • 50% refund if canceled 15–29 days before.

    • No refund if within 14 days of departure.

  • Cancellation by Us:

    • We may cancel due to force majeure (e.g., natural disasters, permits, government advisories). In such cases, we offer full refunds or rescheduling options.

  • No refunds for unused portion.

  • Refund method to match original payment route.

7. Force Majeure

We are not responsible for delays or interruptions due to “Force Majeure” events beyond our control (e.g., extreme weather, government acts, strikes, pandemics). In such cases, we offer alternatives or refunds as appropriate.

8. Customer Responsibilities

  • Provide accurate personal, health, and travel information.

  • Carry valid IDs, passports, permits, and visas.

  • Comply with laws, environmental and religious site rules.

  • Respect local culture, environment, fellow travelers, and staff.

  • Manage personal travel insurance, medical needs, and safety while in remote/hilly areas.

9. Your Health & Safety

  • Adventure and eco-tours may carry inherent risks. Participation is voluntary, and you must assess your physical fitness.

  • Inform us of any medical or physical limitations in advance.

  • We may refuse or withdraw services if safety concerns arise.

10. Insurance

You are strongly encouraged to obtain adequate travel and medical insurance covering personal injury, loss, delay, cancellation, and evacuation.

11. Fleet & Transport

  • We maintain and operate our own fleet including AC sedans (Etios, Dzire, Indigo), AC Innova/Crysta, tempo-travelers (12-14 seat), and coaches.

  • Drivers are experienced, licensed, and fluent in local geography and safe driving conditions.

12. Third-Party Suppliers

We may use third-party suppliers for accommodations, guides, permits, etc. These parties must meet our standards of safety, reliability, and ethics. Our liability is limited accordingly.

13. Limitation of Liability

To the extent permissible by law, our aggregate liability is limited to the total amount paid for the relevant trip or service. We are not liable for indirect, consequential, or special damages.

14. Intellectual Property

All materials on the Website (text, images, videos, logos) are owned by or licensed to us. You may not use, reproduce, modify, distribute, or exploit any content without prior written consent.

15. Privacy Policy

Our Privacy Policy (linked here) explains how we collect, use, and protect your data. By agreeing to these Terms, you also agree to our Privacy Policy.

16. User Conduct

You agree not to:

  • Use the Website for illegal or unauthorized purposes

  • Infringe any third-party rights

  • Upload malicious content (e.g., malware)

17. Governing Law & Dispute Resolution

These Terms are governed by Indian law. Any disputes will be resolved by the courts in Uttarakhand, India.

18. Changes to Terms

We reserve the right to change these Terms at any time. Updates will be posted on the Website with effective date. Continued use after changes constitutes acceptance.

19. Contact Us

For queries or clarifications, contact us at [email address] or call [phone number].